Store Policies
Processing Time:
Our current processing times are displayed in the website top announcement banner. Business days are typically Monday through Friday, and do not include national holidays. If you have a specific deadline for your order, please contact us to coordinate. We’re happy to accommodate reasonable specific deadlines.
To receive your order in time for a holiday, the order must be placed a minimum of 7 business days before the holiday. Shipping deadlines for Christmas will be displayed in the website top announcement banner after Black Friday.
Large orders and complex custom orders may be subject to additional processing times. If your order is over $150 or includes additional design work, the website processing time starts at the time that proof images are approved by the customer.
Proof Images:
A proof image may be provided to you upon request for your order. Orders with custom graphics will receive a proof that requires approval prior to processing. If a proof image is requested, we require approval within 48 hours. If proofs are not approved via reply email, we will assume the proof is correct and continue with processing of the order.
Custom orders with complex customization will receive a proof at our discretion.
Modifications to proof images, or multiple iterations to design work may incur additional costs. These costs will be communicated to the customer prior to proceeding with the work.
Estimated Shipping Time:
Orders shipped to locations within the United States will ship via USPS First Class or Priority Mail depending on the shipment weight. Outside of the United States, we cannot guarantee any delivery date as customs and import procedures are unpredictable. We recommend allowing extra time for delivery to international locations. For orders with tracking available, a tracking number will be sent to you at the time your order ships.
Shipping Policies:
We package your items adequately to protect them during the transit period so they arrive safely to you. In the unlikely event that your product arrives broken or otherwise damaged, please contact us within 48 hours for next steps available to remedy the situation. We may require photographic evidence of damage (including the shipping box) in case a USPS claim is to be made. Orders that have been indicated as delivered by the shipping carrier are no long the responsibility of Lucid Laser Design. If you believe your order has been stolen or otherwise not delivered, please contact your local mail carrier for resolution.
Customs and Import Taxes:
International buyers are responsible for all customs and import taxes that may apply to your order. We will not retain responsibility for any delay due to customs. Packages opened and inspected by customs will no longer be guaranteed under the packaging and damage terms above.
Payment Options:
We accept payment via Paypal and all major credit cards through Stripe. If you have any issues with credit card processing, please contact us for assistance.
Returns, Cancellations and Exchanges:
Customized Items:
Customized items are defined as items that include custom text, names, and/or graphics.
Cancellations: If you would like to cancel your custom order, please contact us at contact@lucidlaserdesign.com within 24 hours of placing your order and we will be happy to cancel your order and issue a full refund. You’re welcome to contact us after the 24 hour period, but we cannot guarantee that your order hasn’t been processed. Once your order has been processed, we do not accept cancellations.
Returns & Exchanges: We do not accept returns or exchanges on customized products. If there is a mistake on your product due to our error in spelling or design, please contact us and we will remedy the situation. Please double check all spelling in your customization form prior to submitting your order as we will copy and paste directly into our engraving software.
Non-Customized Items:
Non customized items are defined as items that may be re-sellable and do not include custom text, graphics, or names. Please contact us if you are unsure if your item is customized or not.
Cancellations: If you would like to cancel your order, please contact us at contact@lucidlaserdesign.com within 48 hours of placing your order and we will be happy to cancel your order and issue a full refund.
Returns & Exchanges: We maintain a 14 day return policy if you are not completely satisfied with your non-customized product. Return shipping is at the expense of the buyer. Once we receive your returned item, we will inspect it to be sure it remains in re-sellable condition. Re-sellable returns on non-customized products will receive a refund of the item cost (not including shipping) within 3-5 business days of the item being returned. Items returned in damaged condition are not guaranteed to receive a refund.
Satisfaction: If you are not completely satisfied with your order, please contact us and we will be happy to discuss options available. Our goal is your satisfaction and we will always do whatever we can to make it right.